Delegate feedback

“Thank you for the training course. It was very practical and informative.” ABSA 

“This was one of the best training’s that I have attended. The trainer was outstanding.” Anglo American

“A very well organised conference. The speakers  shared too much valuable information which I can now start implementing in my work place. Thank you Provision Research!” DHL

Virtual Training Courses

POPIA and GDPR 2020 Webinar

What you need to know about GDPR and what it means for the POPI Act Law?

The GDPR applies to the personal data of EU data subjects (in short, EU citizens), regardless of jurisdiction or where the data is being processed. POPI on the other hand is only limited to personal information processed within the borders of South Africa. While the GDPR was being drafted, the POPI Act was being finalized and thus the latter had the opportunity to incorporate some of the GDPR’s concepts.

The GDPR’s fine of €20 million or 4% of a company’s global turnover, whichever is higher, is obviously much larger that POPI’s of R10 million. POPI further envisions the possibility of criminal sanctions in the event of non-compliance. The GDPR commencement is 25 May 2018 with two years to comply. The POPIA commencement is 1 April 2020 and deadline 31 March 2021.

Clearly, if you have to comply with both the GDPR and POPIA, you either need to do the GDPR first or do both the GDPR and POPIA at the same time. There is a good chance that you will need to comply with multiple different data protection laws (like the GDPR, the ePrivacy Regulation, POPIA and the Privacy Shield. This training will help you take a global view and comply with what is common among them.

By the end of the course, delegates will be competent  in:


  • POPIA/GDPR Relationship
  • Effective date of the GDPR & POPIA
  • The impact of the POPI Act on the Human Resources department
  • The role and responsibilities of Information Officers
  • Managing service providers, contractors and 3rd parties
  • How to perform assessments of compliance with the POPI Act
  • KING IV Code of Governance
  • Data Privacy and Information Security Policy
  • 3 High priority imperatives for GDPR
  • GDPR Application in RSA
  • GDPR Non-compliance penalties [Art.83]
  • 20 GDPR Essential requirements

Anyone tasked (or involved) with complying with POPI within their company. Legal advisors (corporate lawyers or in-house lawyers) – to provide good legal advice on privacy issues.

  • CIOs and IT Managers – to manage ICT.
  • IT Operators – to ensure that ICT operates within the bounds of POPI.
  • IT and Data Security officers – to secure ICT and personal information
  • IT Governance officers and specialists – to govern ICT.
  • Information officers – to balance access to and protection of information. To stay out of jail.
  • Marketing Managers – to market in accordance with the law.
  • Compliance officers – to effectively comply with privacy laws.
  • Auditors and assurance providers (internal and external) – to audit and provide assurance regards privacy.
  • Risk Officers and Managers – to manage privacy risks.
  • HR and Payroll Managers – to ensure that the personal information of employees is protected.


Risk Management Webinar

Why you cannot miss this master class?

In business, some risk is always unavoidable and, of course, taking risks often means better payout, growth, and success. The ability to assess and manage risk effectively is the key that differentiates recklessness from justified chances.

Learn how to integrate enterprise-wide risk management in line with global standards. Learn how to implement it within your organisation to achieve good corporate governance and effective internal controls. Use a consistent, standardized and adaptable approach to risk identification and analysis, risk rating and development of practical risk treatment action plans.

This course is an intensive hands-on course which will enable you to confidently identify and manage risks at the organisation, department or station level.

By the end of the course, delegates will be competent  in:

  • Conducting risk management workshops in your organisation
  • Management roadmap for Enterprise Risk Management
  • Governance/Risk relationship
  • Operational Risk Framework
  • Reputation Risk Management
  • Considerations for managing Strategic, Operational and Project Risks
  • Risk Reporting, Monitor & Review
  • Risk Appetite and Tolerance
  • Infectious disease control policy (Covid-19)
  • Risk treatment process

Who should attend?

Practicing risk managers and champions, business leaders responsible for governance, risk and compliance, executives and heads of departments requiring a better outcome to embedding risk management (working across functions/matrix environment), accountants, auditors, consultants, project managers, safety practitioners and solicitors, risk professionals/experienced practitioners looking to expand into governance and compliance as well as practitioners requiring a refresher on recent developments in risk management.



Financial Metrics vs. Marketing Metrics

We are moving to remote training as an option to assist with social distancing whilst you and your employees will still be upskilled.

-View the live training sessions remotely by logging onto a world class remote training platform

-Record and review training sessions for further knowledge retention

-Obtain registers for your records as proof of training

-Receive certificates via email


Why you cannot miss this training?

This programme focuses on understanding marketing metrics and their overlap with finance. More fittingly, we focus on why we need a combination of both financial and marketing metrics. A fairly new metric, Return on Marketing  and Sales Investment (ROMSI) is about justifying and innovating better campaigns to optimise your marketing and sales “spend” or rather marketing and sales “investment”.

Teaching methodology

This module adopts a participant-centric approach. It is with this intent that the tutoring will leverage the collective corporate experience and intellect of the participants to enrich learning. These cases have been carefully balanced to cover the breadth of the field, facilitate in-depth discussions and class-wide participation. The case conversations are enhanced by participants’ bringing their own challenges in marketing for in-depth discussion in the class.

Key topics to be covered:

  • Financial Metrics vs. Marketing Metrics
  • Why we measure? Costing out alternatives marketing spends (i.e. increase return or decrease investment)
  • What we measure:

a) Brand Asset: Brand Value (Financial worth

b) Psychological Value (Awareness, Attitude, Usage i.e. Nielsen, Aztec, TNS, Y&R, Millward Brown

c) Customer Asset: Satisfaction, Loyalty, Behaviour (recency, frequency, monetary amount, Customer Lifetime Value (CLV), Discounted Cash Flows)

  • How we measure actual and expected outcomes?

a) Intermediate outcomes (attitudinal, purchase intent, brand equity)

b) Final Outcomes (Sales, GP%, profit, ROI, Reduce uncertainty of cash flow, Enhance cash flow, Customer retention), Challenges: Validity of data, politics in your organisation

  • The ROMI debate: Art and Science (Use to “Guide, don’t Prescribe”)
  • How Marketing and Sales drive economic value: Exercise: Manufacturer vs. Retailer economic value drivers
  • Identifying the major activities in winning B2B/FMCG businesses and how to measure their successes
  • Building and managing sales campaigns and sales projects
  • Mastering advertising, promotions, events, and market communication techniques to ensure ROI for your company
  • How to measure and improve your Digital Marketing ROI?

Who should attend?

Top management – VP, Directors, Division Heads, Senior

Managers and other senior executives from:-

  • Marketing and Sales
  • Brand Management/Communication
  • Strategic Marketing
  • Direct Marketing
  • Interactive Marketing
  • Product Management
  • Channel Management
  • Event Marketing
  • Advertising
  • Brand Communications
  • Database Marketing
  • Crisis Communications/Crisis Management
  • Market Research department

From all Industries

What past delegates have said about the facilitator?

“I will be able to manage my campaigns more effectively by using charts, deadlines, & assigning responsibilities. Most importantly, I’ll be able to determine the ROI. Ian has extensive knowledge – if he had been my lecturer at varsity, I would have passed marketing & communications with an A+.” First National Bank

 “This was a well-developed programme, adapted to suit all industries. Ian was excellent – professional, fun & experienced. Time and money well spent (and I’ve done a lot of courses).” SAP

 “Presentation 10/10), Interactive, practical & relevant to my area of work. (Knowledge 10/10), A lot of industry insights.” Vodacom